Ordering & Payments

Security

Fitz & Floyd is committed to securing your privacy. We employ the use of state-of-the-art encryption technology to give your personal information the security it deserves.

Sales Taxes

We are required to collect applicable sales taxes on all orders shipped to California, New York and Pennsylvania.

Order Status

There are two ways to track online orders. You can go to “My Account” where you can enter your order number and billing zip code to check the status and tracking information for your order. You may also login to your account to check the status and tracking information for your order.

Backorders

We currently do not accommodate the processing of backorders. Only items available for purchase will be shown online. In the event that a desired item on an order cannot be fulfilled, you will be contacted by a customer service representative, your credit card will be refunded, and the item will be removed from your order.