RETURNS

Fitz and Floyd Enterprises (FFE) wants you to be completely satisfied with your purchase, and will accept returns of unused merchandise purchased at fitzandfloyd.com or maxwellandwilliamsusa.com up to 30 days after the date of receipt. Refunds will be given in the amount of the total purchase price, including applicable sales tax.

You will be refunded your purchase amount within 10 business days upon the return of authorized product to our warehouse. All refunds will be applied to the credit card used for the original purchase. All returns must be accompanied by an official Fitz and Floyd or Maxwell & Williams authorization number. To receive your authorization number, choose one of the following options:

RETURN ADDRESS for Fitz and Floyd:

Fitz and Floyd
15785 Mountain Avenue
Chino, CA 91708
Attn: Consumer Returns

RETURN ADDRESS for Maxwell & Williams:

Fitz and Floyd – Maxwell & Williams USA
15785 Mountain Avenue
Chino, CA 91708
Attn: Consumer Returns

All merchandise for our brands must be returned new, and unused in its original packaging. We recommend that you choose a shipping service that provides tracking information, to ensure the proper credit to your account.

SHIPPING REFUNDS:

Shipping & handling and return postage charges will be refunded only if the product is damaged or defective. Customer is responsible for return shipping costs if the product is no longer needed, desired or if the wrong product was ordered.

REFUSED SHIPMENTS:

Shipping fees will be deducted from refunds for any refused shipments.

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