Hand washing is the best way to fully insure the longevity of your dinnerware’s beauty. It is especially recommended for the frequent use of dinnerware trimmed in gold or platinum.Do not overload the sink; only wash a few pieces at a time.Never place dinnerware in contact with a direct flame or subject it to extreme temperature changes.Harsh heavy-duty detergents, scouring powders, and steel wool pads are abrasive and should never be used on dinnerware.Our Dinnerware is dishwasher-safe. When washing in the dishwasher, use a mild, non-citrus liquid or powder detergent. Load dishes securely on racks so that the pieces do not touch, and so they cannot be dislodged by water action. Ensure that the dishwasher is in good working condition and has no exposed metal racks. Also ensure that metal objects (pots, pans, utensils) do not come in contact with the dinnerware. Use a mild wash cycle, and let pieces cool before removing.Dinnerware (Gold-Banded or Other Metallic Decoration)The best preventative maintenance for tarnish is use. The more frequently you use your dinnerware, the less chance it will have to tarnish.Drying by hand immediately after washing will also help to prevent from tarnish.Never place gold-banded or other metallic decoration in a microwave, unless specified on the backstamp.Tarnish (discoloration) of banding can be caused in many ways: hard water with a high iron and/or manganese content, rust in interior plumbing or dishwasher parts, or contact with chemicals or chemical fumes in the environment.Metal Marks
Occasionally, dark streaks may be found on the surface of your china from contact with kitchen utensils, aluminum foil trays or other metal objects. Apply a small amount of a gentle, non-abrasive cleanser, such as Bon Ami, using a soft, wet cloth or sponge.Stains from Coffee, Tea, etc.
Stains can result from allowing coffee, tea or certain foods to stand on china. If possible, rinse promptly after use. Should stains develop, we recommend the following:
- Apply a non-abrasive cleanser with a sponge or cloth, rubbing gently.
- Or, make a solution of 1 part chlorine bleach to 8 parts water. Allow stained pieces to soak in the solution for approximately one hour, then wash, rinse, and dry
Hand-Painted Giftware and Serving Pieces
Many Fitz and Floyd giftware products are hand-painted and designed to be functional serving items as well as a beautiful display.Proper care will provide years of beauty and enjoyment. To ensure proper care of your giftware and serving pieces, we recommend you follow these easy care instructions:
- Food Service pieces are safe for serving your favorite foods. However, they are not designed for preparing or storing food and should not be used in the oven, microwave, refrigerator or freezer.
- Hand-painted serving pieces should not be washed in a dishwasher.
- Hand-painted serving pieces should be hand washed using a mild detergent.
- Use of rubber or wooden utensils is recommended.
- Do not allow your serving pieces to soak in water.
- To remove gray metal marks that may have occurred from contact with pots or flatware, use a mild, creamy abrasive.
- Never use steel wool or strong abrasives.
- Clean with mild soap and tepid water
- Pat gently dry with a soft cloth
- Do not scrub or use abrasives
- Dust Often